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Stockings
Tights
Suspender Belts
Plunge Bras
Quarter Bras
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Conditions of sale
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About Touchable and how to contact us

Orders - Touchable
3 Oak House
Phoenix Road
Moorgreen
Nottingham
NG16 3QU - United Kingdom
Office - phone - 01773 711 999
email - sales@touchable.co.uk

Sales - phone -+44 (0)1773 711 999
email - sales@touchable.co.uk

Design, Manufacture & Retailing

We started trading in 1994 making us the oldest and most succesful mail-order business selling fully-fashioned stockings and similar products from the UK. We employ staff both directly and indirectly whose livelihoods depend on our continued trade. Touchable designs lingerie in-house and our capability in manufacture helps us and other businesses to offer unique garments.

We now operate only through our website and via telephone or email. All orders receive an automated response to tell you we have your order in-hand. All inquiries are dealt with as quickly as possible.

We, as individuals buy from mail-order companies and know how we wish to be dealt with. That simple logic formed the basis of Touchable's customer ethic and has ensured we stay at number one. Please enjoy Touchable, it's products and features. Others have done so for years, so you are in good company.

WHO IS TOUCHABLE?

Touchable is a mail order business wholly owned by J Franklin-Pryce. Products are offered soley by mail-order and no personal callers will be dealt with at the office or factory addresses.

ARE WE A RELIABLE BUSINESS?

Touchable is a trading name and as such is registered with the UK Inland Revenue and Customs & Excise. We are also registered with the UK Data Protection Registrar. A simple method of testing a businesses reliability is asking a few questions?
  1. Are they Data Protection registered? This is explained below.
  2. Do they accept all major credit cards in their own name?
  3. Is your card charged immediately or only when goods are shipped?

WHY ARE CONTACT DETAILS IMPORTANT?

You should know who you are dealing with if spending money. How many times have you risked buying products or services from a site with no contact information other than an email address? It makes sense to know how to contact that trader through more solid information. We show our contact details on the Internet and our full conditions of trading.

WHAT USE ARE TERMS AND CONDITIONS?

Any business must legally supply its trading conditions as well as contact details. You can read exactly how you will be dealt with as a customer. Our terms do not affect you statutory rights.

WHAT IS DATA PROTECTION?

Touchable is registered with the UK Data Protection Registrar, Registration No. Z568209X. It is criminal offence punishable by imprisonment and fines to use electronic data retrieval of information regarding other people without being registered. We do not sell, loan or distribute your persoanl data.

DO YOU USE A SECURE SERVER?

Yes, we operate a 'Secure Server' for your credit card details. As a company we never see those details as we use a PCI compliant Universal Payment Gateway authorised by Mastercard/Visa.

'What do you do with my details after processing?'. Any details we hold are stored securely in compliance with the Trustwave Standard and deleted or cross shredded when no longer required.

If you ever have concerns about buying on-line we respectfully suggest you consider buying off-line by any of the methods we offer. These include post, fax and telephone.

WHO IS RESPONSIBLE FOR DATA MANAGEMENT?

If you have any questions regarding security, your data or any matter concerning Touchable please email the owner J Franklin-Pryce directly here. Your questions will be answered as fully as possible

DO WE TRADE OUR DATABASE?

We asked our registration with Data Protection specifically exclude any agreement to trade in personal information. Our database is worth a lot of money. We could sell it many times over. We chose not to do so as it would be commercially damaging, but more importantly customers trust us and we have no intention of subjecting you to the irritating and sometimes offensive literature of other traders coming through your mail-box.

WHY DO WE CHARGE FOR SHIPPING?

When a business says there is no shipping or mailing charge we have to ask 'Who is paying for it then?'. The truth is you are paying for shipping whether it is inclusive or exclusive to the product price. Customers pay for every aspect of a business and suggesting otherwise is totally misleading. If we offer no mailing charge for a limited period the value comes from our profit not from you.

WHAT ARE OUR INTENTIONS?

Touchable is a commercial business. The intention is to offer quality products as a unique collection. We primarily make money to survive and grow. The larger we grow the longer we can hold off price increases by reducing profit margins. We secondly employee staff and they need to be paid. Thirdly we feel that information about our products is as important as the product itself. If you decide to consider a product from another supplier we have supplied unbiased information which will allow you to make a more informed choice.
Mailing address -
(all mail)

TOUCHABLE
3 Oak House
Phoenix Road
Moorgreen
Nottingham
NG16 3QU
United Kingdom
Office -

phone - +44 (0)1773 711 999
email - enquiries@touchable.co.uk

Sales -

phone - +44 (0)1773 711 999
fax - +44 (0)1773 711 999
email - sales@touchable.co.uk
We sell products by mail-order only. We have no facilities for personal callers. All mail is retained at our Box address.
Office -

Touchable
3 Oak House
Phoenix Road
Moorgreen
Nottingham
NG16 3QU
United Kingdom
Deliveries -

Touchable
3 Oak House
Phoenix Road
Moorgreen
Nottingham
NG16 3QU
United Kingdom
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