What's New
Stockings
Tights
Suspender Belts
Plunge Bras
Quarter Bras
Basques
Cinchers
Waspies
Briefs
Classic Lingerie
All Fabrics
Sale items
Links
Features
Conditions of sale
Shopping Basket
credit cards accepted

Conditions of sale

These statements are in addition to your statutory rightsPACKAGING:

All orders are dispatched in white padded mailing envelopes. The front label shows your name and address. The rear bears a return address label of 3 Oak House, Phoenix Road, Moorgreen, Nottingham NG16 3QU, Great Britain'. For your discretion we do not include our name on the package. Other labelling relates to Customs and Delivery Services (where applicable).

PAYMENT:

All prices are shown and charged in UK Pounds Sterling (GBP).
Cheques, cash, money orders, postal orders:
Please make payable to 'Touchable'. Payments not in UK sterling must include the equivalent of 6 to cover currency exchange charges. Please contact us for a total cost before sending your non-UK payment.


We accept American Express, Mastercard and Visa. There are NO extra charges for credit card payments wherever you live.
  Currency GB Currency not GB
Credit and charge cardsno extra chargeno extra charge
Cash no extra chargeadd 6.00
contact us
Cheque or Money/Postal order no extra charge add 6.00
contact us
DESPATCHING YOUR ORDER:

All orders are dispatched as soon as possible. We carry a large quantity of stock. As many items are also exclusively hand made we will manufacture as required and despatch immediately upon completion. Maximum mailing time is 28 days of receipt date.

UK standard 2.25
1st class Royal Mail (over 1kg)
2nd class Royal Mail (under 1kg)

Alternative courier services
(please note: these services do not alter despatch times. Some customers prefer an alternative to Royal Mail).

UK enhanced carrier (2-3days from despatch) 9.95
Carrier (Royal Mail/UPS/DHL/FedEx)

UK other
We will be pleased to quote for an alternative delivery service.

Europe standard 5.00
1st class Royal Mail air mail
We will be pleased to quote for an alternative delivery service including carriers UPS/DHL/FedEx

World standard 8.00
1st class Royal Mail air mail
We will be pleased to quote for an alternative delivery service including carriers UPS/DHL/FedEx


EXCHANGES:
Please check goods and product labels when received. If you wish to exchange an item please contact us. We will exchange any item for another size /colour/ equivalent priced product without charge if returned within 14 days of receipt. The returned item must be unused (hosiery unopened) and in original packaging. You will be responsible for the cost of returning the goods to us. The Victoria range cannot be refunded or exchanged as is stated on each page.

If returning for exchange from outside the EU the customs label must state, 'goods returned to seller for exchange-no duty applicable'. If this is not present the goods will not be accepted.

CANCELLATION / REFUND:
Please check goods and product labels when received. By law in the UK you have 14 days from the date of receipt to cancel your original order. Please contact us in writing if you wish to cancel. We will refund the goods value. You will be responsible for the cost of returning the goods to us. The returned item must be unused (hosiery unopened) and in original packaging. The Victoria range cannot be refunded or exchanged as is stated on each page.

If returning for a refund from outside the EU the customs label must state, 'goods returned to seller for refund-no duty applicable'. If this is not present the goods will not be accepted.

Where a despatched order is refused for any reason (including a dispute or disagreement with import duty) any refund request will incur an administration charge of 25% of the original value. We will also deduct the cost of any direct or indirect charges incurred in securing the goods safe return to our company. Your statutory rights are not affected.

SPECIALS OFFERS / DISCOUNTS:
The return or exchange of an offer price or discount item will result in the cancellation of the offer and the relevant credit reduction. Any remaining goods purchased within that offer would then revert to a non-offer value.

FAULTS:
We check all items for quality before dispatch. In the unlikely event you receive a defective product please contact us first. On receipt of the defective item we will repair or replace as required by UK law.

LOSS CLAIMS:
In the unlikely event your order is not received within 30 days contact TOUCHABLE on +44 (0)1773 711 999. We will investigate immediately and thereafter issue a Loss Claim Form, which requires signing and returning to us. Any person using the claim system to obtain further goods without payment will be dealt with by civil and/or criminal law.

COMPLAINTS:
All complaints are serious and we endeavour to satisfy you by dealing with any incident quickly. Please contact the office on +44 (0)1773 711 999 or by email, or write to J Franklin-Pryce, 3 Oak House, Phoenix Road, Moorgreen, Nottingham NG16 3QU setting out details of the complaint.

DATABASE:
We maintain an electronic database of all order details. We retain your name and address, payment and order details and certain correspondence/contact information pertaining to orders. These are kept to assist with received and future orders. Touchable is wholly owned by J Franklin-Pryce and is registered with the UK Data Protection Registrar number Z568209X. Your details are not sold, loaned or made available to any other person or business. We may contact you with Touchable offers or information. If you do not wish to receive future mailings from Touchable please contact us or state when ordering. Your information can be obtained by writing to Touchable at 3 Oak House, Phoenix Road, Moorgreen, Notts. NG16 3QU - UK.

OTHER ITEMS:
We have no facilities for personal callers. We reserve the right to withdraw items and alter future pricing without notice. We reserve the right to alter the design of goods with the proviso that such alteration will not affect the overall appearance of the garment. We do not substitute goods within an order.

Due to previous problems with delivery services in the following countries we will no longer accept new orders to Russia, Latvia, Moldova, Nigeria, Romania, Serbia, Slovakia, Slovenia, Ukraine.
Eden lingerie
Nuala lingerie
Alba slim suspender belt
Burlesque fully fashioned stockings
Free Tote Bag

Suspender belts

All Touchable suspender belt designs can be easily altered for 4, 6, 8 or more clips giving you greater choice.

Suspender belts

All Touchable suspender belt designs can be easily altered for 4, 6, 8 or more clips giving you greater choice.

Suspender belts

All Touchable suspender belt designs can be easily altered for 4, 6, 8 or more clips giving you greater choice.